RAMONA DURRER, RN, MBA

Vice President of Quality Services

Ms. Durrer is responsible for all aspects of Quality Management within CPES. With many years of health care experience, Ms. Durrer is devoted to the provision of quality care and customer focused activities.

She brings a wealth of knowledge to the arena of human services having provided oversight and leadership for case management, quality improvement, disease management programs, and utilization management.  Additional expertise includes contracting, compliance, credentialing and accreditation activities with Joint Commission, National Committee for Quality Assurance (NCQA) and HEDIS reporting.

Ms. Durrer has provided strategic and operational oversight for allopathic, complementary, alternative medicine and allied health programs. She has developed methods to improve utilization and net profit, negotiated contracts, facilitated and acted as risk mitigation director and corporate representative to insure consistency in philosophy and delivery of services. Ms. Durrer has provided oversight for the development, and implementation of statewide quality improvement programs, health promotion, practice guidelines, utilization management, home care program startup, risk mitigation, credentialing and legal nurse consulting.

 

 Ms. Durrer is responsible for all Corporate Quality Management Functions. With many years of health care experience, Ms. Durrer is devoted to the provision of quality care and customer focused activities. She brings a wealth of knowledge to the arena of human services having provided oversight and leadership for case management, quality improvement, disease management programs, and utilization management. Additional expertise includes contracting, compliance, credentialing and accreditation activities with Joint Commission, National Committee for Quality Assurance (NCQA) and HEDIS reporting.

Ms. Durrer holds a Master’s Degree in Business Administration, a Bachelor of Science Degree in Microbiology and Chemistry from the University of Arizona and an Associate’s Degree in Nursing. This combination of education has provided for the ability to enhance the lives of others while insuring business profitability.

CPES NOVELLES

For general information on our services, please call

1-833-537-CPES (2737)

For employment verification, they can be faxed or emailed with signed authorization.

Fax: 520-884-0383 Attn: HR

Email: voe@cpes.com

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For information on appeals (California only) please contact California Department of Developmental Services  Online: www.dds.ca.gov/complaints or Phone: 916-654-1987

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